Privacy Policy
Adelaide Pool Patrol
Last updated: 11 September 2026
Adelaide Pool Patrol respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Adelaide Pool Patrol collects, uses, stores and discloses personal information when you visit our website, contact us, request a quote, book our services or otherwise interact with us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to us.
- Who we are
In this Privacy Policy, “Adelaide Pool Patrol”, “we”, “us” or “our” means:
Adelaide Pool Patrol
SUNSET (SA) PTY LTD
ABN: 82 079 162 244
Address: 45 Oaklands Road, Somerton Park SA 5044
Email: jay@adelaidepoolpatrol.com.au
Phone: 08 7123 2831
Our website is www.adelaidepoolpatrol.com.au
- What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who can reasonably be identified from that information.
Depending on how you interact with us, the personal information we collect may include:
- your name;
- residential or service address;
- email address;
- telephone or mobile number;
- information about your swimming pool or property;
- service and booking details;
- information you provide when requesting a quote;
- photographs or other information you provide about your pool or property;
- billing and payment-related information;
- records of communications between you and us;
- information about your preferences and service history;
- website usage information; and
- any other information you voluntarily provide to us.
We generally do not need to collect sensitive information from you. If sensitive information is provided to us, we will handle it in accordance with applicable privacy laws.
- How we collect personal information
We may collect personal information in a number of ways, including when you:
- visit or use our website;
- complete an online enquiry or contact form;
- request a quote;
- book a pool cleaning or maintenance service;
- contact us by telephone, email, SMS or social media;
- communicate with us about an existing service;
- provide information to us in person;
- make a payment;
- subscribe to marketing communications; or
- otherwise deal with Adelaide Pool Patrol.
We may also collect information automatically when you use our website, including through cookies and similar technologies.
Where practical, we will collect personal information directly from you. In some circumstances, we may receive information from third parties where this is reasonably necessary to provide our services or operate our business.
- Why we collect personal information
We collect personal information for purposes including:
- responding to enquiries;
- providing quotes and estimates;
- scheduling and providing pool cleaning, maintenance and related services;
- communicating with customers about appointments and services;
- managing customer accounts and service histories;
- processing payments and invoices;
- providing customer support;
- improving our services and customer experience;
- managing our business operations;
- maintaining appropriate business and financial records;
- sending service-related communications;
- sending marketing communications where permitted and where you have consented or where otherwise permitted by law;
- maintaining and improving our website;
- understanding how visitors use our website;
- preventing fraud, misuse or security issues; and
- complying with our legal and regulatory obligations.
We will generally only collect information that is reasonably necessary for these purposes.
- Website enquiries and forms
If you submit an enquiry through our website, we may collect the information you provide, such as your name, contact details, property address and details about the pool or services you are interested in.
We use this information to respond to your enquiry, provide a quote or otherwise assist you.
Please do not provide information through our website that is not reasonably necessary for us to respond to your enquiry.
- Pool and property information
To provide pool servicing, maintenance, repairs, equipment supply and installation, pool construction and related services, we may collect information about your property and swimming pool.
This may include:
- property address;
- pool type and size;
- equipment and filtration systems;
- pool condition;
- service requirements;
- access instructions;
- photographs of the pool or equipment; and
- relevant service history.
This information is used to provide and manage our services and communicate with you about your property.
- Payments
Where you make a payment to Adelaide Pool Patrol, payment information may be processed by our third-party payment provider.
We generally do not store complete credit or debit card details ourselves.
Payment providers may collect and process payment information in accordance with their own privacy policies and terms.
- Cookies and website analytics
Our website may use cookies, analytics tools and similar technologies to help us operate, secure and improve the website.
These technologies may collect information such as:
- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- approximate location;
- referring website;
- time spent on pages; and
- other website usage information.
We may use this information to understand how visitors use our website, identify technical issues, improve website performance and understand the effectiveness of our marketing.
Where applicable, we may use services such as ServiceM8, Google Analytics, Klaviyo, Google Ads, Meta Pixel, Meta lead advertisements, Meta Instant Forms and other social-media enquiry forms. These third-party services may use cookies or similar technologies in accordance with their own privacy policies.
You can generally control or disable cookies through your web browser. Disabling cookies may affect some website functionality.
- Marketing communications
We may use your personal information to send you information about Adelaide Pool Patrol’s services, promotions, special offers or other relevant communications where permitted by law.
You can opt out of marketing communications at any time by:
- using the unsubscribe facility included in an electronic marketing message; or
- contacting us using the details provided in this Privacy Policy.
Even if you opt out of marketing communications, we may still contact you where reasonably necessary in relation to services you have requested or received, including appointments, bookings, invoices, payments, service updates or other administrative matters.
- Disclosure of personal information
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.
This may include disclosure to:
- employees and contractors of Adelaide Pool Patrol;
- service providers who assist us in operating our business;
- website hosting and technology providers;
- customer relationship management and communication platforms;
- payment processors;
- accounting and bookkeeping providers;
- IT and technical support providers;
- marketing and advertising service providers;
- professional advisers;
- insurers;
- government agencies, regulators or law enforcement bodies where required or authorised by law; and
- other parties where you have given us permission to do so.
We do not sell your personal information.
We will only disclose personal information for purposes reasonably connected with our business activities or where otherwise permitted or required by law.
- Overseas disclosure
Some third-party service providers may store or process personal information outside Australia, including in the United States and other jurisdictions in which those providers or their subcontractors operate. These locations may change from time to time. Where required, Adelaide Pool Patrol will take reasonable steps to ensure personal information is handled in accordance with applicable Australian privacy obligations
For example, website hosting, cloud storage, analytics, email, marketing, payment and software providers may operate data centres or services in other countries.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy obligations.
The countries in which personal information may be stored or processed may change depending on the infrastructure and services used by these providers. We do not list every country in which these providers may operate, but overseas locations may include the United States and other countries in which these service providers or their infrastructure providers operate.
Where required by applicable privacy laws, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with our privacy obligations.
- How we store and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the nature of the information, security measures may include:
- secure passwords and access controls;
- restricted access to personal information;
- secure cloud and technology systems;
- website security measures;
- appropriate data handling procedures; and
- monitoring and management of access to business systems.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.
- How long we keep personal information
We retain personal information for as long as reasonably necessary to:
- provide our services;
- maintain customer and service records;
- meet legal, accounting and tax obligations;
- resolve disputes;
- enforce agreements; and
- protect our legitimate business interests.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.
- Access to your personal information
You may request access to personal information we hold about you.
If you make an access request, we will generally:
- confirm the information we hold about you;
- provide access where required by applicable law; and
- explain any circumstances where we are unable to provide access.
We may need to verify your identity before providing access to personal information.
- Correcting your personal information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is incorrect, incomplete or out of date, please contact us and ask us to correct it.
We will consider your request and take reasonable steps to correct information where appropriate.
- Anonymity and pseudonyms
Where it is lawful and practicable to do so, you may interact with us anonymously or using a pseudonym.
However, in many situations we will need certain information, such as your name, contact details and property address, to provide our services or respond to your enquiry.
- Unsolicited personal information
If we receive personal information that we did not request, we will assess whether we could have collected that information in accordance with applicable privacy laws.
Where required, we will take reasonable steps to destroy or de-identify unsolicited personal information that we are not permitted to retain.
- Third-party websites and links
Our website may contain links to third-party websites, including social media platforms and other service providers.
Those websites operate independently from Adelaide Pool Patrol and have their own privacy policies.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
- Social media
Adelaide Pool Patrol may operate social media accounts or use social media platforms to communicate with customers and promote our services.
If you interact with us through a social media platform, the platform may collect and use information about you in accordance with its own privacy policy.
Information you publicly post on social media may also be visible to others.
- Data breaches
We take reasonable steps to protect personal information from unauthorised access, loss or disclosure.
If we become aware of a data breach involving personal information, we will assess the incident and take appropriate action in accordance with applicable laws.
Where the Notifiable Data Breaches scheme applies and a data breach is likely to result in serious harm to affected individuals, we will comply with our notification obligations.
- Complaints
If you believe Adelaide Pool Patrol has mishandled your personal information or breached applicable privacy obligations, you can contact us using the details below.
We will investigate your complaint and respond within a reasonable period.
Please provide enough information for us to understand and investigate your concern.
Contact details for privacy enquiries and complaints
Adelaide Pool Patrol
Email: jay@adelaidepoolpatrol.com.au
Phone: 08 7123 2831
Address: 45 Oaklands Road, Somerton Park SA 5044
If you are not satisfied with our response, or we do not respond within a reasonable period, you may contact the Office of the Australian Information Commissioner (OAIC).
The OAIC can be contacted through its website at:
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations.
The latest version will be published on our website.
We recommend checking this page periodically for updates.
Last updated: 11 September 2026
- Contact us
If you have any questions about this Privacy Policy or how Adelaide Pool Patrol handles personal information, please contact us:
Adelaide Pool Patrol
SUNSET (SA) PTY LTD
ABN: 82 079 162 244
Address: 45 Oaklands Road, Somerton Park SA 5044
Email: jay@adelaidepoolpatrol.com.au
Phone: 08 7123 2831